Our Mission: To engage the human spirit and deliver results. We help communities, organizations, and groups realize opportunities and confront challenges with innovative people-centred solutions.

Training for Supervisors and  Managers

Human Resources Training and Labour Relations Training: We Offer Numerous Training Modules for Employees, Supervisors and Managers

We offer a variety of highly effective human resources training modules that are theoretically grounded and easily implemented .

Our unique human resources training is not offered elsewhere and includes collective bargaining strategy, table tactics and caucus management. This is taught by Sam Kemble, who, after twenty-two (22) years of collective bargaining, has achieved well over one-hundred (100) ratified memorandum of agreements. In terms of grievance management and arbitration training, Sam Kemble will teach your human resources strategy to develop an employer brand voice, align performance management to that brand voice and develop a grievance management system to meet organizational objectives. 

Learn more about our labour relations and human resources training expertise here.

 

 

 

 

Front-Line Supervisory Training and Performance Management

Understand relevant legislation and the scope and limits of authority within which Supervisors / Managers operate. Learn how to establish a rule / expectation, how to consistently and fairly administer expectations, and how to confront behaviour requiring course correction (including practical advice on conducting a documented,  confrontational interview).

 

Anti-Harassment Training

Deepen your understanding of liabilities and responsibilities relating to harassment, bullying and violence. Consider strategies and techniques for establishing a welcoming, respectful work environment.

Learn how to confront and adeptly respond to issues that arise, while respecting due process and preserving the safety and dignity of those involved.

 

Attendance Management

Consider what metrics and thresholds to implement in order to record and (if necessary) trigger Attendance Management processes. Consider differing management streams and know which one is most appropriate under distinct circumstances. Discuss the interplay of attendance management and various legislated and employment contract leaves. When is missed time culpable? When must time away be accommodated? 

 

Responding to Grievances

Responding to grievances with credibility, strength and empathy goes a long way towards de-escalating conflict and focusing on paths of resolution. Proper techniques and strategies support resolving the issue while protecting the organization’s interest, should the file ultimately require third party adjudication.  

 

Alcohol and Drug Policy Implementation

We offer comprehensive training on safety-purposed alcohol and drug policy administration. This includes establishing a defendable work rule, administering post-incident and reasonable cause testing, non-compliance responses, and navigating duty to accommodate scenarios.

 

Modified Duties and Duty to Accommodate

A comprehensive course on the origins of both occupational and non-occupational, physical and mental related duty to accommodate obligations. The above is  accompanied  with a review of sound practices and effective responses to assessing and administering modified duty and duty to accommodate scenarios on a case-by-case basis.

Connect with one of our labour relations and human resources trainers

Invest in your team through labour relations and human resources training… 

Supervisors and managers tell us our labour relations and human resources training is extremely timely and relevant; delivered in a meaningful and accessible way.